The Program Support Specialist will report directly to the Director of Homeownership Development and Preservation The Program Support Specialist will attend to visitors and deal with inquiries on the phone and face to face, supply information regarding the organization’s programs and services, register clients for workshops, enter client information into databases, and other administrative duties. This position will entail extensive translation activities for Hispanic clients, extensive data entry, and answering phone calls.
Duties & Responsibilities:
Answer telephones, order supplies, schedule equipment and computer repairs, and oversee the general appearance of the office.
Provide general administrative and clerical support and support services to other program staff members as needed to maintain the flow of information.
Enter client files into client tracking systems.
Assist clients complete registration and intake packets in both English and Spanish.
Receive and sort mail and deliveries.
Maintains the reception area – including making sure that all office equipment is fully stocked, supplies are always available and that reception area is always organized and clear of obstacles.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Daily checkup of website including following up on intake/completed applications.
Update and maintain mailing lists.
Produce mailing labels and reports as requested.
Facilitate special event registration and execution.
Coordinate the purchase for breakfasts, lunches, and dinners for meetings and arrangement conference room as requested.
Other duties as assigned.
Education and Skill Requirements
The successful candidate must have a minimum of 2 years of college and /or 3 years of office experience with strong computer, communications and writing skills. Must also be able to translate English documents to Spanish speaking clients. Must have strong understanding of Microsoft Office suite (Outlook, Excel, Word and PowerPoint). Extensive software skills are required, as well as Internet research abilities. QuickBooks, Real estate and mortgage lending knowledge is a plus.
Compensation and Employment Information
$14 per hour. Hourly rate commensurate with experience.
Full-time/non-exempt – 40 hours per week
Work Schedule: Monday – Friday, 8am-5pm, with some evenings and weekends
Benefits include health and dental
How to Apply:
Please email resume with cover letter to Lisa Ralph, Director of Homeownership and Preservation, at Lisa@nphsinc.org
If you have questions regarding this opportunity, please call Lisa Ralph (909) 988-7063.
NPHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.